I pre-ordered a beautiful tweed dress on November 11th, with an estimated ship date of November 15th. Upon messaging customer service, Sabrina informed me that the new estimated ship date is November 29th. On November 30th, I kindly asked if there is anyway if the order can be cancelled and if I can receive a refund. I was informed by Sabrina that based on their shipping and returns policy, all orders canceled/returned will be for a store credit only, but they received new stocks and my order was being prepared for shipping. She asked if I wanted my order to be shipped still and I said yes.The next day I receive an email stating that they will ship my order as soon as it is back in stock. Now all of a sudden they didn’t receive enough stocks for the size I ordered. Sabrina then informed me that “the estimated ship date posted on the website is not 100% accurate, it can be shipped at a later date depending on the stocks arriving in our warehouse.” She also informed me that my dress will ship at the end of December. Soon it will be going almost 2 months and I still do not have my item I pre-ordered. Why put an estimated date to lie and take customers money when you know it is not 100% accurate?? SMH!
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