I read the reviews on here before hand so I was nervous to make a purchase but I do believe in allowing room for growth so I crossed my fingers and purchased a dress w/ overnight shipping as I need the dress for an event tomorrow. I purchased the dress during business hours then later I reached out to customer service to ask if the dress would arrive in time and they responded within 15 mins to let me know that it wouldn’t. The customer service rep Maria was professional and understanding and issued me a courtesy one time refund since my order was placed for overnight shipping during business hours. Her responses were very fast and she was very apologetic and issued me a discount code for the inconvenience. I’m glad I took a chance and I look forward to shopping with them in the near future.
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