This is the WORST customer experience I have ever had. I will tell everybody not to order here. I pre-ordered a dress and a month after the ship date I reached out to ask the order update. They told me I wouldn’t be receiving the dress and couldn’t refund me, only give me store credit. Not only did they not reach out to me to tell me issue originally, they are treating this as if I got the dress and want to return it. I will never receive this item and need to cancel the order, and they have not replied to emails in over a week. DO NOT BUY FROM THEM. They should not give a big influencer PR if they can’t own up to the orders.
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