TRUST THE REVIEWS!! I ordered a dress first of the month and have zero sign of it. I try to click track the order and it’s a blank site. I’ve emailed multiple times and messaged on instagram with no response. The same dress is also now heavily discounted when I paid over $300 for it. This brand uses influencers and marketing to put on a show but their customer service is non existent and the business is a scam. I am disputing with my credit card company.UPDATE: 1/2/24- still no response. They said to DM them on Instagram, which I had already done. When they finally responded there, they said to email and that they couldn't help. Still nothing on the email thread and they are deleting Instagram comments after telling people they cannot handle the influx (yet they still are promoting clothes they cannot supply with extremely persistent marketing).UPDATE 1/22: I am now receiving multiple emails saying completely different things and the company has attempted to refute my claim on BBB. They also have told me their chargeback team would be sending my bank documents, but have yet to do so. I have now received two emails bribing me to remove this review. The first from the owner of the company offering me the dress for free. The email I received today stated this: "we can process a refund back to your original form of payment, but we kindly request that you consider removing your review on TrustPilot. Once the review has been removed, please provide a screenshot, and we will promptly process a refund to your original form of payment." While writing this I got another email from the owner offering me a refund and free piece of clothing if I take this down.
Claim your business profile now and gain access to all features and respond to customer reviews.
