I ordered a dress for my birthday over a month in advance, which seemed like adequate time for returns if anything went wrong. The dress ended up coming 12 days after I ordered it although it was supposed to be 3-5. I understand shipping may be out of their hands, but their tracker showed that it was sitting at their facility for an extended period of time and when I inquired about the shipment status, a customer service rep took over a week to respond to me. Because the shipment took longer than anticipated, I was actually out of town when it arrived. WELL, their return policy is that the dress must be returned 14 days after purchase to receive store credit/exchange. On day 14 I tried on the dress and it was a smidge too small. Actually, I really liked the quality and felt like it was still the perfect birthday dress, so I sent an email explaining the situation and asked for assistance exchanging it since their portal blocked me from doing so after the 14th day. They responded by sending me to the same portal, completely missing the message. I emailed back saying that it didn't work and that I was requesting something like a one time code to exchange. At this point, my birthday was near and I ended up just cutting the tag and wearing the dress, adjusting it all night. A few days after my birthday they emailed back saying they would allow an exchange for this special circumstance but only if the tag was still on...EDIT: They responded to this comment by saying the return period is 14 days from delivery but per their website, "For orders in the US, we offer store credit and exchanges within a 14 day period of your PURCHASE. If more than 14 days have gone by since your purchase, unfortunately we can't offer you a store credit or exchange."
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