Probably the worst customer service I’ve dealt with. They act as though they’re doing you a favour for providing the goods you paid for. They failed to delivered multiple deliveries, then just expect you to wait around all day the next day for a random time they decide to deliver it, when it’s really not hard to send a confirmation email that it will be delivered and to take a quick look at the delivery list to see roughly when it’ll be delivered. Really poor communication. Labelling ‘redelivery’ as an ‘extra mile’ and ‘goodwill’ when they didn’t bother to deliver it in the first place is pretty ridiculous. They will then take payment even if they don’t bother again. They need to seriously work on their customer service and remember they’re providing a service that they have to fulfil. They provide no confirmation of delivery, so on your end your left with no proof that it’s meant to happen other than screenshots and they claim they're ‘documenting’ and can’t send the email because it’s an ‘internal’ issue. If communication in a company is so bad that a customer service representative cannot send an email then there needs to be some real changes.
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