I had a subscription and cancelled it on the last possible day to cancel it before receiving a new box. A few days later Hello Fresh charged my bank account for the box I had cancelled. I reported it to the bank and they canceled the transaction for me. Then on the day I used to get the boxes, the bell rings and there is a Hello Fresh deliver person on my door. I explained the situation to him and said I would not receive the box because I did not pay for it, since I previously canceled it and later reported the payment (a charge that should not have happened since I had canceled) on my bank account.After that I started to receive every month messages from Hello Fresh asking for payment for my canceled box, a box that i did not even agreed to received and the delivery person took back!I tried to call to the customer service number that shows on the app and it says the number does not exist when calling. I tried the chatbot which did not solve. I tried email that was never responded.Now, 3 months later, I get an email from a third party Hello Fresh hires to solve their unpaid bills saying I needed to pay for almost double the amount of what just the box actually costs, and that it would keep increasing. WHILE THE BOX WAS CANCELED AND I DID NOT RECEIVE IT!!!!!I ended up paying but will NEVER sign up for Hello Fresh again, which is too bad for them because I used to love it and sign it for a few months for a couple of years now. Too bad they do not have the resources to resolve this kind of situation and I definitely recommend friends and in social media for people to NOT engage with Hello Fresh because they are not prepared to handle day to day situations.
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Wat eten we vanavond? Daarover hoef je met HelloFresh niet meer na te denken. HelloFresh ontwikkelt wekelijks lekkere, gezonde en verrassende recepten en doet alle bijbehorende boodschappen voor je. Aan het begin van de week wordt de HelloFresh Box – met receptenkaarten en alle verse ingrediënten voor 3 of 5 maaltijden– bij je aan de deur bezorgd. HelloFresh doet elke week de boodschappen en jij zet binnen 30 minuten een gezonde en lekkere maaltijd op tafel.See more
