Awful customer service. Not just unhelpful, outright hostile. The fee they quote you is in addition to the full normal cost of the passport for basically no increase in delivery speed. The total cost of the entire renewal process isn’t clearly detailed until you’ve already basically finished the application. If you want to back out before completing the application? Too bad. They refused our refund request despite doing ZERO work on our passports. Just use the government’s website. Cheaper, easier, and just as fast.
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