Just got off the phone with a customer service agent who denied a refund and also denied my request to escalate my issue to a manager at this company. I have never been spoken with on the phone like this man. Very condescending and dismissive to me.
I was outside the refund window, but never utilized their service. This seems like a scam and I would never recommend this product. My understanding when I purchased was that this fee included the government fee and it does not. Do the application yourself on the government website and skip the EXTRA $200+ this service costs. You won't see it again.
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