1. THIS IS NOT AN OFFICIAL GOVERNMENT WEBSITE!
2. Do not be fooled by the rating. Fake reviews are being written. Trust the “unprompted reviews.”
3. The ‘fee’ I paid I thought was for and to the government for the passport renewal. It was not.
4. I thought I was uploading my documents to the official US Passport office. I thought they were verifying that my documents met all the requirements before I sent them in via post the office. I did not know, want or ask them to send my documents on my behalf.
5. I scanned everything on the checklist including the application with my social security number and a copy of my check with the bank routing and account number for ‘pre approval’. Once I scanned my documents I never received confirmation they were received or the documents were accurately filled out.
6. Immediately I felt something was off. I Googled HelloGov and I saw it was not an official government site and it was not good. I know better than this! I immediately closed my credit card, and my checking account. Put a freeze on my credit, placed fraud alerts through all 3 credit bureaus. Contacted and reported them to the SSA Office, FTC and submitted a claim with my CC. There is an entire identity/fraud checklist on what to do and who to contact. It’s a lot. And I’m pissed!
7. I should mention the following business day after I scanned my documents, I had four text messages sending me login codes. Two texts came while I was AT the bank. These were login codes I had not requested. Someone was trying to access something. Coincidence?
8. Update: I checked my credit card and apparently someone has contacted them, I have a pending refund. When I asked a week ago their response was no.
DO NOT USE THIS COMPANY. OR BUYER BEWARE.
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