EDIT: So I am editing and giving 3 stars for simple fact that Hello Millions vendor has worked diligently trying to get my bank to release the funds. Now it’s my bank holding the money (Bank of America) but had hello millions just sent it all electronically I’d never had these frustrations. That’s why I did $5000 redemptions so it wouldn’t be an issue. So with that I’ll change to 3 stars. But they definitely need to listen to customers and stop the check process, and send people’s winnings electronically ALL of the winnings! You to go to land casinos and have to wait for your winnings, and we shouldn’t have to online either. You want to compete with land casinos than CHANGE your policies. No one gambles to wait weeks for their money and have to argue with banks cause they assume it’s fraudulent! The fact I have to leave a 1 star review is so disappointing. I’ve been playing for about 6-8 months. Numerous gambling sites. On May 1 2025 I deposited 100.00 and won all together roughly $120,000.00. And when I say it’s been an absolute NIGHTMARE trying to get my $ would be an understatement. First, they held on to the redemptions so long they ended up getting about $60,000 back. Not their fault that was all me. I’m a gambler that’s what I do. But regardless, back to the review. They electronically deposited $10,000 to my account and sent the other $50,000 to a National Sweepstakes vendor. This made no sense to me. But regardless I dealt with the lady there. It took about 5-6 days to check my check cut and overnighted to me. I thought ok it’s finally over with I will get my money. Welp that sadly wasn’t the case. I deposited check into my bank on 5/16 it cleared National Sweepstakes bank on 5/19 but their bank ESL has put a hold on electronically sending my money to my bank until 5/28. Why? Why am I being made to wait for my money. I don’t know if this is some trick that Hello Millions uses so they don’t have to pay people or what. But it’s not sitting well with me at all. Nothing in terms and conditions says anything about this nightmare. So as of today 5/21 still no money nor solution other than to wait 7 more days for my money, even though the check was cashed and cleared.
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