I was looking for mortgage options and came across them on a comparison site. During the initial phone call, the representative started leaving a message before the recording began, making it unclear and failing to provide a name or a phone number that was comprehensible. Later, I received a second call from a different person who again did not leave a name, and the message was just as unclear. I could barely make out the name, which sounded like "Tomo" but could have easily been something else. When I tried to call back, I reached a recording and decided to hang up. A few minutes later, a third representative called, claiming they missed my call. This time it was a female voice. I informed her that I was no longer interested. Instead of thanking me and ending the conversation, she questioned, "I thought you were mortgage shopping?" I reiterated my decision and remarked that if they couldn't manage to leave a clear message, I couldn't trust them with my mortgage. She apologized and mentioned, "if anything changes," to which I firmly responded that there was nothing they could do to regain my trust.
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