HORRIBLE experience dealing with Tomo. From the beginning of the loan application process, Jack assured me Tomo could finance me with a better rate than the first lender I applied with do I proceeded, as I obviosly wanted the best rate possible. Jack got rude and dismissive when I kept following up because my closing date was approaching and they were moving too slow. So I asked for a supervisor and got Aaron. He was even worse, accusing me of being unethical because I was applying with mortgages with 2 companies! Finally, I got to his supervisor Jacob, who apologized and assured me they would get their sh*t together and then I never heard from him again!! They strung me along throughout the process, moving VERY slowly, telling me I was pre-apporoved, conditionally approved, approved, and finally cleared to close. Then 3 days before my closing they tell us that we are no longer cleared to close, then drug their feet before changing the terms of my loan (telling me I needed $30k more to close), then asking for more documents the evening before my closing!!! Thank God I had an alternative mortgage company ready, because Tomo would have cost me my home and my $10k earnest money 😡 To make matters worse, they were rude and unprofessional on several occasions throughout the process. I would NOT recommend gambling your chances of financing with this company. Now in hindsight, I see many other people have had almost the same exact experienceas me. Tomo's promised lower rates are bait and switch....its not worth gambling with them and risking losing your house and money!
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