Went back and forth with the representative multiple times to get a rate. Also had to explain the situation each and every time I would message the lender. He never flowed up, I always had to follow up to find out the status. Then all the sudden I get an email thanking me for working with them and to review the experience. Lender rep never responded with what the final rate would be. Very poor communication. Tomo missed out on an opportunity as the purchase was a done deal.
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