help.houseoffraser.co.uk

1.2
1.2 Based on 181 reviews

...

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Worst online shopping experience.

Worst online shopping experience.. First parcel they sent out was lost.. They eventually sent out another parcel after contacting them several times. One item was missing.. I am now told that they have opened an investigation, sent me the investigation number like Im part of the investigation and I have done something wrong!! Parcel Investigation - [#17599658]. Now I have been told to wait until the investigation has concluded. Like I'm some type of criminal.. I have emailed them so many times been and on their chat box and have had no satisfactory outcome.. I will never use this company again and strongly advise anyone else not to!!!

1
Date of experience: Apr 04, 2026

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