If there was a zero I would award that score to HOUSE OF FRASER.Their customers service is awful.Ordered items from House of Fraser 46 items.They arrived in two boxes and one bag boxes were badly damaged on arrival. One of the box with bath salt and bubble bath burst all over the items. I informed House of Fraser and let them know I would be returning my order I asked customer services for help to return the items. They told me to go to their portal and buy a returns label £4.99 I did this but unfortunately they give you one label for each order number.I had two boxes and a bag to return so required three labels. After several e-mails informing the of this and getting no help I asked for the items to be uplifted. I was told no I had to take them to the post office counter. E-mailed informing them that the boxes weighed over two stone each and the post office counter would not accept them. As an elderly pensioner I could not move the boxes. Eventually they agreed to get them uplifted by DPD I decided to take a picture of the DPD driver with my returns. He gave me two tickets with the tracking numbers. After e-mailing Frasers as I had not received my refund I was told they had not receive my returns. More e-mailing asked them to escalate my e-mail to a manager I sent the picture of the DPD driver collecting my returns and the tracking number tickets Eventually they said they had received the bag Meanwhile I received an e-mail from Frasers telling me that the chair I returned was not sold by them I e-mailed informing them I did not order a chair The chair was delivered to me I told them I did not want it as I never ordered it. Frasers said give it to charity we don’t want it Now I was getting upset about all this, it was stressing me out My conclusion is DPD had mixed up the returns and returned the wrong parcel to Frasers I asked Frasers to look into this with DPD and they were not interested They said I would not be refunded for the missing box and this applies with their terms and conditions.I then contacted PayPal to raise a claim for the money I was owed from House of Fraser.This too has been an absolute waste of time.I sent all my information, pictures and tracking labels to PayPal.In the information I sent I informed PayPal I sent two boxes and one parcel and house of Fraser claim they only received one box and I want refunded for the missing box which House of Fraser arranged collection with DPDI now have an e- mail from PayPal telling me House of Fraser will refund my money once I return the second box to them.Can anyone from House of Fraser or PayPal understand I don’t have the second box it was uplifted by DPD along with box one and a bag.I have sent a picture of DPD uplifting my returns and I have the tracking numbers.I’m closing my PayPal account as they have been no help in getting me my refund.Eleanor Young
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