Absolutely appalling. Received goods thrown into the bottom of the delivery bag, utterly creased and unworthy to wear! Customer services told me to use my common sense to return faulty goods in my own packaging? With no paper work and so forth? The replies I received were abhorrent and wholly unacceptable. Maybe, just maybe someone from Frasers should look into the customer service and warehouse?! I definitely won’t buy from here again and continue shopping at Selfridges. I’m expected to pay £4.99 for a returns with no suitable packaging?Having read majority of the other reviews on this platform, people loosing money, goods not fit for purpose? I feel an investigation should be carried out, this is not acceptable from this company. Times are hard at the moment, having a treat etc is precious and all this company is doing is causing unnecessary suffering and stress for their customers.
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