help.houseoffraser.co.uk

1.2
1.2 Based on 181 reviews

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Mary
House of Fraser.ie Refused to provide exchange for faulty product

I ordered from House of Fraser.ie. I ordered Karrimor walking shoes in the correct size. The right shoe is tight across the toes.This is a serious issue as I walk 5km every day and need comfortable shoes. I have been wearing these shoes for many years with no problems until I ordered from this company. I emailed Customer Support and their response was that they dispatched the correct size and "there is no further assistance we can provide".I requested an exchange but this was ignored.Rubbish company - Avoid.Update: I contacted Customer Service again and provided the CCPC information on sale of goods. Customer Service agent stating as they dispatched the correct size they will do nothing else. I replied that dispatching the correct size does not guarantee the quality of the product and asked to speak to her manager. She replied she does not have a manager and stated same excuse of dispatching the correct size. No other way to contact them, Dublin phone doesn't connect. Unbelievably bad customer service that they are getting away with.

1
Date of experience: Feb 20, 2026

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