I placed an order, and one of the items were missing. raised this issue with your team, but now I’m being told that they can’t do anything about it and that I should contact a "third party." I am confused, as I placed the order directly with house of Fraser not with any third party.It’s incredibly frustrating that I am being asked to pay for an item I never received. This has been one of the worst customer service experiences I’ve encountered, and I can assure you that I will not be placing any further orders with you.
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