help.houseoffraser.co.uk

1.2
1.2 Based on 181 reviews

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Carole
I ordered three mirrors from house of…

I ordered three mirrors from house of Fraser. Evri managed to break two of them. Completely smashed. I sent photos of the mirrors to HOF complaints department. Small shards of glass all over the floor. I repacked and put them in a safe area at the side of the house. I need them uplifted, but they said that because of health and safety they cannot risk collecting them and asked me to put into my car and take to the tip. Surely, my vehicle which carries my grandchildren to and from school is not a suitable vehicle to transport these. They have replaced one, but it has been delivered somewhere else, the photograph is nowhere that I recognise, in fact it looks very much like the inside of the Evri Van !!!!!!

1
Date of experience: Sep 01, 2025

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