Unlike many of my fellow travellers small gestures of kindness such as a warm smile can seriously brighten even the most miserable start I have after looking at my tired face in the mirror. That small miracle goes by the name Shazia of the watch department at House Of Fraser. Blessed with a kindred spirit she approached me with such a warm smile asking if I needed any assistance with the grace of an Angel. After a brief conversation I left the store with the photo I had taken of a Citizen watch that was priced lower than I'd seen in one of their competitors hoping it would bag me a bargain as I wanted to purchase two watches in the other store. Nevertheless the other store wouldn't match their price even though I was going to buy two Citizen watches from them to my disbelief which usually would spiralled my mood straight into meltdown. However, like the images of a comic book Shazia warm smile popped up in my head brushing off my disappointment as though it had never even appeared in the first place. House Of Fraser, I know you value your staff team extremely highly. However, also remember just how hardworking and valuable they all are even when customers complain. Because no matter how hard or they work and display customer care at it's very best some miserable customer that's carrying a bad experience from another fellow shopper elsewhere or just generally having a bad day for whatever will complain and your staff team are human beings to so get hurt. Shazai, thanks for making my day feel so wonderfully special at House Of Fraser something you probably do day in and day out for all your customers.
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