help.houseoffraser.co.uk

1.2
1.2 Based on 181 reviews

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Aviva Taylor
Absolutely a scam when it comes to…

Absolutely a scam when it comes to returns. Bought a pair of shoes, which turned out to be too small (even though it is the size I always wear). They charge for returns, and on top of that I was informed that my return has been rejected. When I enquired as to why, I was told that the shoes had been used. I had tried one shoe on, at home, it was too small, so I put both back in the box and sent them back the same day they arrived. So I have no idea how they could have been used. Now I’m waiting for them to send the shoes back to me.

1
Date of experience: Jul 28, 2025

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