Never purchase from House of Fraser. The company is extremely dishonest and will abuse your consumer rights. I purchased Saint Laurent glasses for over £200 which was delivered to me in an extremely poor condition. There was no label/tag attached to the glasses to prove they were brand new and the glasses came with no box along with a Saint Laurent glasses-case I have never seen before. I chose to return the glasses TWO days after receiving them due to the poor condition they were delivered to me in. I even emailed customer service on the day of receiving the item to notify them about the poor state of packaging and was advised to pay £5 out of my pocket for a return. I then found out two weeks later after following up myself, that they rejected my return as the sunglasses were “worn”. I responded highlighting I returned the glasses in the exact condition they came to me and they were not delivered with a label or sticker attached. The label sent with the glasses is also in poor condition and looks extremely old. I have been denied my refund on a false accusation and they have also stopped communicating with me via email. I feel so exploited by House of Fraser and I am so disgusted that they have refused my return based on the same reason I raised a complaint when the glasses arrived. I have never experienced such poor customer service in my life. Never buy from here, go anywhere else but House of Fraser.
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