House of Fraser don’t want you to return your purchase never sent me an email with my order number with order and you need that number to send back any unwanted items customer service is non existent there is a bot you can communicate with but not very helpful extremely difficult to navigate to get to talk to an actual person finally got my order number to put in the return portal and that didn’t work to person told me that they would send me a new email with the order number and i never received that either I managed to send off the order in the end, but I can honestly say that I will never buy from Fraser online again and would not recommend them to anyone.
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