I placed an order online and received my order.1 item doesn't fit and I want to return it. This company doesn't provide returns labels and also charges £4.99 to return. I did not know this, my own fault I guess but I went online and completed the process to have the item picked up by the courier, paid the £4.99 only after I'd made the payment to be told I needed to print a label myself. I don't own a printer. There is absolutely no way to speak to anyone the don't even have the standard chat bot to help you. So I've paid for a pick up that's coming tomorrow which I can't cancel and have no way to get a refund. I would never buy it use House of Fraser ever again. Worst online experience I've ever had
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