Purchased a Barbour jacket which on arrival was too small so paid the £4.99 after starting Frasers return process on line. The Royal Mail delivery should have been 48 hours tracked but the tracking only shows accepted at the Royal Mail parcel shop no other information. Reported this to RM and Frasers and requested the money I paid be transferred back to me. Several emails later a long AI and online chat still no refund. The customer service is disgraceful and I will not be ordering goods from them again. So I will be notifying Frasers of a small claims via the court as I haven't got the time to waste. Two organisations that are rubbish Royal Mail and House of Fraser. Do not buy from HOF, or any of their online companys.
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