Brought Karrimor boots online in March. They were not worn until the wetter weather in October. After a few wears, one of the lace holders pinged off when putting boots on. This has never happened before. Contacted HOF via email as no direct number. It is over 6months and have sent over 8 emails to them. Each time, a different person asks the same questions as previous email responders. There has been NO SOLUTION to my problem, despite someone stating they will contact me personally to rectify the problem on Resolve. That was just for show, nobody has!DO NOT BUY ANYTHING FROM HOUSE OF FRASER AS THERE IS NO CUSTOMER SERVICE NOR ACCOUNTABILITY FOR INFERIOR MATERIALS.
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