I had to return two items to be told that no refund would be offered. When I questioned this, I got a curt response from the lady on the till saying that it is HoF policy to only issue credit, as stated on the till receipt, which says refunds will only be offered in accordance with your staturtory rights - that's very ambigous and not at all helpful. Her attitude was not helpful or even remotely apologetic. I will never shop at House of Fraser again. Appalling service in this day and age.
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