I would not give any star to this scam company but unfortunately I had to pick one star in order for me to be able to write this review.My advice to you is never ever order from Frasers because they will scam you.I ordered 4 items from them around end of March 2025. After I placed the order I received an email saying one of the items will come separately from their partner called GET THE LABEL which they didn’t inform me about when I was placing the order. I received all the four items eventually but they were not suitable so I requested to return them back. At that point they said you can only return three items to Frasers directly but the fourth item I have to post to GET THE LABEL. Anyway I posted three items to Frasers and they refunded me. Then I posted the fourth item to GET THE LABEL and I have a proof that they received it on 8/4 but still to this date I didn’t receive my refund of £139.99. I raised this issue with them via chat several times with no resolution yet and they are not even bothered to understand my case. They keep sending me responses saying that they refunded me for the three items I sent back and they have no insight or bother to read the notes and understand that their partner get the label didn’t refund me for the fourth item.I lost hope so now I am going to contact my Visa card company so that they can raise it with them coz I am tired of this nonsense.
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