Unfortunately, I can't leave zero stars. I ordered a pair of boots and a hoodie. The boots arrived in an empty box along with a bottle of water, while the hoodie was too large. I sent the hoodie back to exchange it for a smaller size, and in the meantime, I filed a complaint regarding the missing boots. Once they received the returned hoodie, they refused to refund it, claiming that I had used it, and they would send it back to me. As for the missing boots, they said it was not their responsibility and advised me to contact third parties to recover my loss. After two months, I am still waiting to receive the hoodie back. House of Fraser is a scammer—please be aware!
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