Absolutely disgusted with the House Of Fraser Plymouth! I've been a customer for many years and spent an awful lot of money in this store.My experience follows... I purchased a expensive t-shirt without trying it on in store and took it home only to find its the wrong size. The next day I went back to the Plymouth store and explained to the lady behind the till that unfortunately the t-shirt was not suitable and asked for a refund. She was absolutely rude and abrupt towards me and refused to give me a refund stating it is against store policy! She offered a credit note which I did not want. She was adamant that no refund will be given!I asked for her name and she said she was called Tina. I said that I am not happy with not being able to get a refund and would take it further. She really couldn't care less and again was very rude and said do what you like! Horrible experience! I wish I had never purchased the designer t-shirt the day before.I have never come across a store or company that wouldn't refund the customer. Even Tesco's refund their customers if they returned goods they are not happy with so why can't the House Of Fraser? It seems all they are interested in is getting hold of your money and not returning it - almost as if the company is on the brink of collapse!I returned again this time with a colleague because he couldn't believe that they wouldn't give a refund. This time we spoke to Colin a manager (He was polite and professional) Colin explained the situation about the store policy and it was non negotiable and no refund will be offered. He said as line manager he will look into the way Tina treated me in the morning when I first went in for the refund - but not holding my breath that anything will be done!The whole experience here was probably the worst I've ever experienced in trying to return an item which was not suitable for a refund!They've certainly lost my custom and my family's custom too... I will not be recommending the House Of Fraser to anyone...I wonder just how many customers are aware of their returns policy?There's a small notice on the entrance door on the lower left hand side which is difficult to read as you enter the building. Also pointed out to me by the very rude Tina there's a small notice on the till desk which is easily covered over!All in all this is a company to avoid! I've personally never had an issue with any other company or store in the past regarding a refund......
Claim your business profile now and gain access to all features and respond to customer reviews.
