I was always been happy with the products from House of Fraser, 'was' being the key word here.I have ordered well in excess of £1,000 in the last few months from clothing, trainers, bedding and I have had an issue with every single order.the quality of the items has been awful, packing of trainers (are you putting them through a tumble dryer before sending?), wrong sizes sent, then replacement items being issued incorrectly and being told that 'sorry can't refund as it came from a third party'... I placed the orders with you... you're responsible for the delivery!the awful method of raising complaints for refunds/replacements via online chat/email just shows how many they must be getting these days!
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