My God, what a shambles.First of all, the website kept glitching. Then the address i put wasn't loading correctly.I'd paid £7.99 for next day delivery of an Osprey passport cover for my eldest son who was off to New York. I'd assumed that for £7.99 I'd be assured of a reputable courier company. Imagine my horror when the dreaded email arrived: We've got your parcel. Evri.Anyhoo, next day the item was delivered. Well, I say delivered. Dumped down in the foyer of my apartment block, then *disappeared*.Same courier who always steals, or dumps or pees on our parcels. Frasers sent out a replacement as Evri agreed that the parcel hadn't met their delivery standards. I wasn't aware that Evri had delivery standards, but I digress.So imagine my glee when I saw that not only had Frasers given my replacement parcel to Evriparcelgoesmissing again, but this time they'd sent it via standard delivery. The audacity. So today my intercom faintly buzzed. A butterfly would've pressed it harder. I raced to answer it and heard a muttering along the lines of "Look like someone don't be getting parcel".I spoke to this person, I buzzed the door open several times. Then had an email with a photo of my parcel outside my building. The courier had deliberately walked off with it. I have made numerous attempts to contact Frasers via the email they'd sent me, also via Facebook. Nothing. No response. Someone who'd also had grief with this company sent me a pm via Facebook messenger and told me they'd lost hundreds of pounds and had been trying to recoup their monies for months. I can believe it. Their Facebook page is riddled with complaints from customers they've ripped off. Well they won't rip me off because I'm like a dog with a pork chop. I should have known that a company using Evri and having no direct customer service number would be hooky. I've reported the Evri courier to the police anyway, as I know for a fact he stole my first parcel and will probably steal this replacement as well. I'd strongly advise anyone thinking of making a purchase with Frasers to avoid. You'll only lose money and end up with high blood pressure. They have no customer service, and no morals either. They'll take your money and then you're on your own if you don't get your goods.DON'T USE FRASERS.
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