I’m very disappointed with my experience ordering a dining table from this company. I placed my order on 21st September, and weeks later, the table was nowhere to be found. No one contacted me to explain that it was missing — I had to keep chasing for updates myself, which was incredibly frustrating.After finally raising a complaint, I was told a replacement would be sent, but I’d have to wait another 7–14 working days. Despite the fact that this delay and mix-up were entirely their fault, the only compensation offered was a 10% discount code for a future purchase — which is non-refundable and does nothing to make up for the inconvenience I’ve already experienced.The lack of communication, accountability, and genuine customer care has been really disappointing. I would advise others to be cautious before ordering — customer service only seems to respond once you chase repeatedly, and even then, they don’t take proper responsibility when things go wrong.
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