Placed an order for some children's shoes, at no point during the point of ordering did it cite to me that the items were unavailable. The order went through and I was sent a confirmation of my order - only to receive the next day an order cancellation due to unavailable stock. The email cited I would not be charged for these items - despite the fact that my bank statement confirms the funds have been taken out. I now not only do not have the items I wanted but have to wait for a refund, which can take between 2-5 days. I used to feel sorry for House of Fraser as it went through some financial difficulty previously. Sad to say, if you operate a business which is customer services based like this - they have no future. When you scroll through the 'contact us' section you cannot obtain an email address or any way of contacting someone at customer services. Wishing them good luck, as I will not be making any more purchases at House Of Fraser.
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