Wish I’d read the complaints before I placed an order. Saw a jacket on sale on their website. Added to basket and same price. Used Apple Pay and receipt showed Id been charged full price. Immediately checked the price and it was still showing the reduced price so screenshot and waited till the Monday as the only way you can contact is through their online help.Explained on the a Monday to Sandile and said they would honour the price shown if I supplied a photo of that price but ONLY once I’d received the item. Said I’d cancel the order but assured me I’d get the refund and sent transcript of conversation as evidence I could use.. Jacket arrived two days later so immediately contacted then again to be told, no…won’t honour that price as it was full price at time of sale (a complete lie). Have sent them proof and transcript but now they are ignoring my email. Given the issues people have had trying to get a refund at all from this lot, I’ll probably keep the jacket but will NEVER buy another item from them and will be informing everyone I know to avoid this company at all costsHow far they have fallen as used to be a company you could trust but not any more. Avoid at all costs..
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