I purchased a handbag online which came damaged. I then ordered a replacement ( which was perfect) and returned the first bag. However I then received an email saying that they couldn’t give me a refund as it was not their fault and had been caused by an external factor. I am absolutely astounded! To add insult to injury I had to pay to return it. I have never come across a company like this. Have tried to take it further but can get no where with the company at all. I will never shop there again and strongly advise no one else to !
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