help.houseoffraser.co.uk

1.2
1.2 Based on 181 reviews

...

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William Bremner
Calamitous

Ordered a pair of boots 2 weeks ago. Never delivered, no tracking information supplied. Was difficult getting in touch with anyone. Eventually got a reply to an email saying they had gotten lost in transit. Requested another pair be sent. Was later told that they had been returned to sender as they were lost in transit (which makes no sense). Then told that I hadn't paid when they hadn't taken the payment via PayPal (a payment method on their site). They said they didn't have any in stock despite them showing availability on their website and also apparently having received the ones I ordered back. Lots of misinformation and lies. It's bad enough that they charge for delivery (and in-store collection!) but that they can't seem to even do it properly. If you're needing anything in a timely fashion might be best ordering from elsewhere.

1
Date of experience: Nov 04, 2025

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