I have ordered several products from House of Fraser, they have good selection and variety. However they have a big problem with Evri the Courier, several items were lost because they were delivered to the wrong flat, House of Fraser never refunded the money because according to them although they were wrongly delivered, they were left unattended in the same geographical area, so if the delivery driver does a bad job, be prepare to lose your money, apart from that I received several parcels torn or broken, House of Fraser never changed or replaced them because according to them the package is there for protection only, but how can you give someone a gift with a broken box?. I will never buy anything from House of Fraser Online again, I only will use them if I got the time to visit its shops.
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