help.houseoffraser.co.uk

1.2
1.2 Based on 181 reviews

...

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Winnie
Avoid buying there!!!

Avoid buying there!!!! I bought a set of frying pans there. After a couple of times using them they already had scratches. As I was worried those become more I scratched customer service. They told me to send them back for a replacement. After they received them they then wrote they don’t have a fault and sent them back to me. They said they can’t do anything about it. I said that the pans are non stick and if the material comes off this won’t work anymore. They just didn’t care. The worst thing was that they sent the pans back not wrapped safely so they had a lot more scratches than before. I wrote again and after four emails they stick to their final decision. I can’t believe this customer service!!! They made scratches and now they don’t want to give me a refund. I will never order there again.

1
Date of experience: Nov 14, 2025

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