Hi all.. I’ve always wondered how house of Fraser gets away with not refunding or exchanging purchases that are brought online and only offering a gift voucher for purchase that are brought in store I won’t be purchasing anything from this department store again, not after the experience I’ve just had.. I brought some Chanel number 1 cream it was a lot of money but unfortunately did not work for my skin bringing me out in red blotches and very irritable skin so I took it upon myself to get a return organised after doing so I was refused a refund and now they are saying that the product is fit for purpose and it’s past all their tests, but not on my skin it hasn’t and I’m very disappointed in this outcome now I am out of pocket for quite a lot of money. This is not on.i just don’t know how they get away with this!! Very bad service!!
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