help.houseoffraser.co.uk

1.2
1.2 Based on 181 reviews

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Audrey
Leaking ‘waterproof’ boots and no customer care

The boots I bought are letting in water despite hardly being worn and being ‘waterproof’. Their website is ludicrous - trying to find how to return something that is imperfect or not fit for purpose is impossible; they assume it is a change of mind, and even then you pay for the return, and they can ‘reject’ it. Really poor quality despite only being worn a few times, terrible customer service with no clear way to get in touch. It’s like they really don’t care. Won’t be buying from them again. Avoid !

1
Date of experience: Oct 31, 2025

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