Ordered shoes from House of Fraser, size 11. When they arrived, they were labelled as an 11 but were at least two sizes smaller, so my husband had no chance of getting into his size 11. Bearing in mind he has never bought any other size in his adult life, that size 11, and every shoe has fit until this one.I accept that faults can happen and products can be mislabelled; however, it was the response I got from customer service. I sent pictures of other size 11s next to the shoe so they could clearly see the shoe is not a real 11, and they just didn't care. Said the shoe says it is an 11, and that is it. If I wanted to return, I would have to return and it will cost me £4.99. I will never use this company again. Why should I have to pay to send back a faulty not fit for purpose product
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