Online shopping experience with House of Fraser has turned into an expensive scam. They use Evri as courier which makes it worse. I am left with two deliveries not delivered to my address and photo showing random parcels ( which don't look like Frasers ones) and address not recognised. Despite multiple contact with Fraser and Evri, neither are able to help identify the delivery location. Yet Fraser have refused to provide replacement or refund. They ignore references to consumer law. Customer service is a bot that gives you the runaround on email and chat. Avoid at all cost!!! They should not be able to trade in UK.
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