Placed order for Christmas 16/11/25. First part of the order arrived with packaging damaged - customer service refused to refund until I quoted Consumer Rights Act to them. Second part of the order (which was personalised) hadn’t arrived after 30 days - again customer service were completely unhelpful (“please feel free to contact us in the new year if your order doesn’t arrive by Christmas”) until I quoted Consumer Rights Act at them AGAIN. I said I would accept the non-personalised for a discount but my order was cancelled.
Claim your business profile now and gain access to all features and respond to customer reviews.
