I purchased a new iPhone from Frasers, but the order never moved past the 'pending' stage. A week went by, nothing was delivered on the proposed date, so I contacted customer service. Was told there was an error during the picking & packing process, but not to worry, because my order was awaiting imminent despatch. Another 5 days went by...but still nothing. In the end - and having read the appalling reviews on here - I cancelled my order. Despite some protesting, thankfully I received my refund within a couple of days.I've no idea what went wrong, but I highly suspect they never had the item in stock in the first place. Either that or it was "misplaced" in the warehouse. The brand partner for this one was 'Rewards & Gifts Ltd', so a very poor effort on their part.Overall I feel sad for this company. Especially after reading all the terrible feedback on here. House of Fraser used to be a premium outfit - up there with the likes of John Lewis and Fortnum & Mason - but oh how the mighty have fallen. It would seem that ever since Sports Direct bought them out, they've been driving the brand headfirst into the ground. Such a shame, for what was once considered a British institution 😔
Claim your business profile now and gain access to all features and respond to customer reviews.
