I had to return an item. First of all, you have to pay £4.99 when most retailers include pre-paid labels. Secondly, the return process is unclear. Usually, you start a return within the order itself. I paid for the return and booked a collection with Evri, but the courier didn't show up. Plus, the return is actually handled by a third company ZigZag Company, so even more confusing. Really difficult to get in touch with a real person and when I did the suggestion was to choose a drop-off option instead of a collection without considering that I had already paid once! I had almost solved the issue when the agent said he would have raised it to the right department to cancel the previous label that he disconnected me because I wasn't replying, which had been like 1 min maybe. So I have to go through that idiotic AI assistant again! Overall bad experience! I won't buy again
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