⭐ 1 star – total delivery chaos, incompetent handling, and very disappointingI’m a UK web developer working abroad and ordered a laptop from House of Fraser to be delivered overseas. From the start, DPD kept sending false updates saying the parcel had arrived, when it hadn’t. Only once did they email to say they had forwarded the package to Aramex.After that, the parcel went through Aramex → UPS → TARA USA, with each courier giving conflicting information. I followed all instructions: countless web chats, international calls, staying home for delivery, and even visiting UPS at the airport. Eventually, UPS confirmed (to me locally and my daughter in the UK) that the parcel never left the UK, because House of Fraser failed to include the required customs documentation.Despite this being entirely their fault, the order was marked “changed mind”, emails were ignored, and when the refund finally came they kept £24 for shipping, even though the item was never delivered.I feel let down because this is not the House of Fraser I grew up with — it’s morphed into something horrible. Extremely stressful, confusing, and financially disruptive. I would not trust them with high-value or international orders.
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