What happened to House of Fraser? I remember it as the posh store, the expensive amazing quality and customer service store! Has it changed so much to stay in the race? It is a terrible service. Like others waiting 2 months for my order to arrive. Ok, it was before Xmas and some things I got in the sale....but arrived broken. Its impossible to get through to cust serv as its so busy and you got to get past the chat bot first.......then be cut off repeatedly. Then pay £4.99 to return an item which is ridiculous. Not a good service....they need to sort it out. If Very can do it successfully, theres no reason HoF couldnt.
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