I bought a dress from them a week ago. I am 6 months pregnant and that day I did not feel well enough to try the dress so I just bought it home. When I tried it, it didn’t fit. I went today to return it, I know they don’t do refunds so I wanted to exchange the dress for something else. The manager in charge for returns would refuse to take it. She claimed it was worn and had smelled. I agree when I tried it on, it might have left a smell, because I am sweating a lot, but the tags and everything were intact, I did not wear the dress and she just wouldn’t believe me. I got fed up and called my bank who said they will do a chargeback from my credit card. I told the lady I am willing to return the item still, and I will get my refund whether she approves it or not. Because I mentioned chargeback she shut up and generated a store credit. I wouldn’t have given such a poor review had the woman been nice when she was talking. She was out right rude and very inconsiderate, especially when I was feeling unwell at the counter and had my little daughter with me.
To anyone trying to purchase anything from house of Fraser please always pay through credit card. And please avoid visiting house of Fraser in Croydon.
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